CCECOMPANY INDEXPublisher contact

COMPANY CONTACT REFERENCE

CarMax

Customer Service Number

PUBLISHED PHONE CONTACTTOLL-FREE

Customer Relations

1-800-519-1511
USMonday–Friday, 9 a.m.–8 p.m. ET
Call CarMaxAll contact options

Auto Finance is a different department; do not use customer-relations numbers for payment or loan support.

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Toll-free within the listed calling region. Mobile airtime or international charges may apply.

An independent company index. CCE Company Index is not CarMax’s customer service team. Listed company numbers connect to the named company, not this directory.

01

Choose a contact route

Match the department and calling region to your request.

PHONE CONTACT

Car buying, selling and shopping

1-833-538-2913
USMonday–Saturday, 9 a.m.–9 p.m.; Sunday, 11 a.m.–10 p.m. local time

Auto Finance is a different department; do not use customer-relations numbers for payment or loan support.

View sourceSource checked
02

A little preparation helps

Keep sensitive details within the company’s secure channels.

Company contact information for CarMax, organized around the type of request. Identify the journey, rental station or service area connected to your request. Choose the route that matches your purchase, service and calling region.

  1. Identify the journey, rental station or service area connected to your request.
  2. Do not assume a reservation line can handle an urgent roadside incident.
  3. Check the conditions on the original confirmation before asking for a change.
03

Community experiences

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04

Source notes

Original company pages are the reference for current details.

Contact dates refer to the individual source check, not a test call. Hours and services can change. Editorial text updated 2026-10-12. Read our methodology.

05

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